Enhancing Service Delivery: The Impact of Collaborator App Implemented by Mossel Bay Municipality
Dirk Kotzé is Executive Mayor of Mossel Bay Local Municipality
Summary
Mossel Bay Municipality highlights how the municipality modernized its approach by adopting a corporate focus on user-friendly technology.
The implementation of the Collaborator app has enabled real-time communication, decision-making through polling features, and filing system integration for efficient administrative responses.
Executive Mayor Dirk Kotzé explains how ultimately, the app has streamlined internal processes, accelerated problem-solving, and fostered transparency, leading to enhanced performance management and overall improved service delivery for residents.
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