In this episode of the !Engage Connected Communities Podcast, host Phillip de Bruin talks to Estelle from Business Engineering and Susan from About IT about their strategic collaboration to deliver more than just traditional IT implementations.
Key points discussed:
The partnership combines deep business process expertise (Business Engineering) with technical implementation skills (About IT) to create tailored, high-impact workflow solutions.
The core tool is AboutFlow, a corporate document and workflow management platform that centralises documents, automates approvals, tracks tasks, and integrates with existing systems.
Real-world examples: Sensory FX: Moved from manual project management to automated workflows - 60% reduction in bottlenecks, real-time visibility, faster decisions, and more time for creative work.
Hansen Gen West: Standardised processes across departments, automated repetitive tasks, and enabled scalable growth without proportional increases in overhead.
What sets this partnership apart: close collaboration on process mapping, bottleneck identification, and custom workflow design before and during implementation, rather than a simple hand-off of requirements.
Common challenge: change management and user adoption. Overcome through early stakeholder involvement, comprehensive training, and clear expectation-setting.
Future direction: integrating predictive analytics and AI into AboutFlow to anticipate issues, optimize processes in real time, and deliver proactive insights.
Overall, the episode highlights how the synergy of business strategy, process redesign, and the AboutFlow platform is driving measurable improvements in efficiency, transparency, compliance, and productivity for clients.