Musa Khumalo is the Group Head for Shared Services at the City of Tshwane Metropolitan Municipality. He is also the chairperson of the Risk and Audit Committee at the Gauteng Department of Economic Development. We discuss Smart City initiatives at the City of Tshwane, e-Tshwane statistics, future plans for e-Tshwane, how the City of Tshwane has managed to do more than many other municipalities, and his vision of the city in 2040.
His definition of a Smart City in an African context
Smarter City initiatives at the City of Tshwane
How has the City of Tshwane managed to do more than many other municipalities?
e-Tshwane statistics (Oct 2020)
Future plans for e-Tshwane
Musa’s vision of the City of Tshwane in 2040
About Musa Khumalo
Certified Risk Management Professional, Institute of Risk Management South Africa (IRMSA)
Certified Ethics Officer - The Ethics Institute
Risk Officer of the Year - CIGFARO
Risk Officer of the Year Runner Up - IRMSA
Mandela Washington Fellow 2017
The City of Tshwane Metropolitan Municipality continues to strive towards the goals of Tshwane Vision 2055: a city that is liveable, resilient, and inclusive and provides a high quality of life for its citizens. e-Tshwane increases capacity and demonstrates a willingness to deploy ICT for improving knowledge and information in servicing and transforming relations with citizens, businesses, and other arms of government.
e-Tshwane is a secure free online service that allows homeowners, companies, property managing agents, and tenants to electronically interact with the City. The service offers Ratepayers the ability to interact with the City via the internet and mobile devices. In addition, Standard Bank customers can view a summary of their bill (and pay it) from within MyBills. Once registered, users can upload meter readings, pay traffic fines, lodge queries, apply for services, view statements, and make payments for accounts from the comfort of your home or office. Our customer information page allows Ratepayers to update or correct their contact information. The e-Tshwane mobile site offers the added convenience of interacting via your mobile phone or tablet device.
Registration is a simple pain-free process and once validated provides immediate access to your accounts and services.
The system electronically controls all referencing ensuring that your payment is correctly allocated. The City of Tshwane is not alone in the challenges faced with manual entry of reference numbers in banking and third-party systems. We have already integrated e-Tshwane with ABSA and Standard Bank (MyBills) and offer instructed debit payments and Visa SRC for all customers banked with other institutions. A payment made via an e-Tshwane payment method immediately reflects within e-Tshwane and provides proof of payment. Our instructed debit pull gives you full control over the amount and date on which you wish to pay, from any and all bank accounts. Instruct your payment for a future date should you be traveling or away on holiday and we will provide confirmation of payment via SMS or email.
No more manual input or human errors in capturing references !! Importantly, no more service terminations due to delayed payment notifications or erroneous referencing.
This also ensures that you receive proof of payment and continuous statement and payment history. In the unlikely event of a query, our integrated management tools allow for both you and the Municipality to view the same information for speedier resolution. Human error and payment delays are two of the most common reasons for erroneous termination of services - e-Tshwane removes these risks.
And if your service has been terminated for non-payment then simply tick the "payment for reconnection" box when paying and your service will be restored in 4 hours - no need for long queues or frustrating phone calls and proof of payments.
The City continues to work on further enhancements and services. Payment for prepaid electricity is on its way. Electronic forms for services, automation of these service applications, and improved query and complaint management are all on our agenda.
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