Future Proofing Municipal Services: The Competitive Edge of Customer Focus

Enpower Trading discusses discusses the importance of customer focus in future proofing municipal services, especially in light of increasing competition and customer choice.

James Beatty emphasises that network owners and operators must be competitive to prevent customers from going off-grid, which could negatively impact municipalities.

The solution, according to James, is a trading model that allows private operators and traders to provide competitive solutions to customers, keeping them on the network and contributing to local economic development.

James also emphasises that this approach can benefit everyone in the medium term by increasing power supply and underpinning the grid for the entire community.