Enhancing Service Delivery: The Impact of Collaborator App Implemented by Cape Agulhas Municipality
Paul Swart is Executive Mayor of Cape Agulhas Municipality
Summary
Cape Agulhas Municipality showcases the implementation of an integrated digital system called Collaborator by the municipality, which includes features for document management, complaints, supply chain management, contract management, ward committee minutes, and council and committee management.
The latest addition to this system is the Collab Citizen app, which serves as a platform for notices about Municipal Services delivery, including water and electricity outages, news, and contact details for key staff.
The app also includes a service request functionality that connects to the main Collaborator system for tracking and addressing of issues. Executive Mayor Paul Swart expresses the success of the app, with multiple users reporting effective community complaint management and interaction.
Digital communication channels prove invaluable for disseminating critical information.
Join the Future Cities Africa Newsletter
Ask how you can collaborate with Future Cities Africa
Share this discussion
You might also be interested in some of our other discussions
State of IoT in Africa and Where it is Headed :: IoT
Garsen Naidu is GM at Cisco Sub-Saharan Africa.
Stakeholder Collaboration Challenges and How to Solve :: Telecommunications
Juanita Clark is the Chief Executive Officer of the Digital Council Africa.
Key Ingredients and Steps to Economic Recovery :: SA Cities Network
Nomfundo Faith Dlamini is Programme Manager for Productive Cities at South African Cities Network.
Effective Strategies for Promoting Transparency and Accountability in Public Administration
Prof Zwelinzima Ndevu is Director of the School of Public Leadership (SPL) at Stellenbosch University
Vision for the Future: Mossel Bay Municipality's Goals and Success Metrics
Dirk Kotzé is Executive Mayor of Mossel Bay Local Municipality
Uganda: Structural Transformation and Sustainable and Inclusive Development
Dmitry Pozhidaev is Global Advisor at UN Capital Development Fund, he’s based in Uganda.
Addressing Challenges Inhibiting Progress in Urban Governance
David Gatimu is a Corporate Member of the Architectural Association of Kenya Town Planners Chapter.
Management Challenges Hindering Sustainable Growth of Towns in Kenya
Dennis Abuya is a Registered Physical Planner working with the County Government of Kiambu.
Overstrand Municipality on Creating an Enabling Environment for the Private Sector
Ald Annelie Rabie is Executive Mayor of Overstrand Municipality.
Policy Support for CBAM: How SA Governments Can Help Businesses Adapt and Comply
Gaylor Montmasson-Clair, Senior Economist at Trade & Industrial Policy Strategies