Enhancing Service Delivery: The Impact of Collaborator App Implemented by Cape Agulhas Municipality
Paul Swart is Executive Mayor of Cape Agulhas Municipality
Summary
Cape Agulhas Municipality showcases the implementation of an integrated digital system called Collaborator by the municipality, which includes features for document management, complaints, supply chain management, contract management, ward committee minutes, and council and committee management.
The latest addition to this system is the Collab Citizen app, which serves as a platform for notices about Municipal Services delivery, including water and electricity outages, news, and contact details for key staff.
The app also includes a service request functionality that connects to the main Collaborator system for tracking and addressing of issues. Executive Mayor Paul Swart expresses the success of the app, with multiple users reporting effective community complaint management and interaction.
Digital communication channels prove invaluable for disseminating critical information.
Join the Future Cities Africa Newsletter
Ask how you can collaborate with Future Cities Africa
Share this discussion
You might also be interested in some of our other discussions
Challenges for the City of Cape Town to be Energy Independent
Kadri Nassiep is Executive Director for Energy at City of Cape Town.
Main Lessons Taken from 2020 :: Built Environment
Kayla Hanna Brown is Project Manager for Built Environment at South African Cities Network.
The Crucial Role of Training in Equipping Public Servants for Compliance, Discretion, and Innovation
Dr Botshabelo Maja is Deputy Director-General at the National School of Government in SA
How Industries In Agribusiness Are Innovating Globally
Ruby Swigelaar is Head of the Agribusiness Investment Promotion Unit at Wesgro.
SACN’s Sustainable Municipal Finance Programme Explained :: Municipal Finance
Danga Mughogho is Programme Manager for Well Governed Cities at South African Cities Network.
National Property Register's Importance to City Management :: Digital Mapping
Nicolaas Klopper is Director at 1map.
Effective Strategies for Promoting Transparency and Accountability in Public Administration
Prof Zwelinzima Ndevu is Director of the School of Public Leadership (SPL) at Stellenbosch University
Improving Service Delivery: Overstrand Municipality's Technology Adoption for Performance Management
Ald Annelie Rabie is Executive Mayor of Overstrand Municipality.
About the National Property Register :: Digital Mapping
Nicolaas Klopper is Director at 1map.
How The 'Metaverse' Can Change The Purpose and Feel of Cities
Dale Deacon is a creative technologist with a focus on 3D, extended reality (XR), and Web3.