Optimising Local Government Processes: Insights on Compliance, Efficiency, and Innovative Solutions
Philip De Bruin and Allen Yaxley are Managing Directors at Business Engineering.
Summary
Philip De Bruin and Allen Yaxley discuss the complications of enforcing compliance and the significance of domain knowledge in local government. They explain that while they excel in regulatory environments, they face challenges in municipalities where processes are undefined.
They emphasize the importance of understanding the unique practices and processes in various organizations to effectively identify and address issues. They cite the complexity of supply chain processes as an example. Additionally, they advocate for creating a comprehensive library of processes and team collaboration to foster knowledge sharing.
The section also highlights the success of deploying portals for streamlining processes and enhancing electronic approval systems, allowing for increased efficiency and revenue generation. An example given is the electronic approval process for building plans in MosselBay, South Africa, which has boosted architect participation and expedited approvals.
The municipality's mobile app, Collaborator, facilitates citizen communication and issue reporting, leading to the implementation of a structured workflow process to manage the entire service request process, ensuring a proper audit trail and workflow history for both public and internal improvements.
Join the Future Cities Africa Newsletter
Ask how you can collaborate with Future Cities Africa
Share this discussion
You might also be interested in some of our other discussions
Technologies That Will Move Cities Forward
Aamena Desai, Senior Urban Designer, Arup
Opportunities to Retrofit Buildings :: Built Environment
Lisa Reynolds is the Chief Executive Officer of the Green Building Council South Africa.
Solving Municipal Data Challenges
Janet Channing is Managing Director and Ayanda Ngcobo is Director at MetGovis.
The Future Socio Economic Benefits for the Broader Community Surrounding the New Tygerberg Hospital
Thorpe Koorts is Acting Project Officer for the Tygerberg Central Hospital PPP in the Department of Health and Wellness at the Western Cape Government.
How Can Municipal Finances Bounce Back :: Municipal Finance
Danga Mughogho is Programme Manager for Well Governed Cities at South African Cities Network.
Major Consequences When Data is not Responsibly Sourced :: Africa Data Hub
Sarah Findlay is 'Africa Data Hub' Project Lead at Open Cities Lab.
Lessons Learned from Kibera: An Informal Settlement Riverbank Upgrading Project
Regina Opondo is Senior Community Principal at Kounkuey Design Initiative (KDI) in Kenya.
The Future Of Doing Business In Africa
Michael Gamwo is Head of the Africa at Wesgro.
New imaginaries. New processes. New institutions :: Opportunities
Geci Karuri-Sebina is a multi-disciplinary scholar-practitioner.
Importance Of Vision, Long Term Thinking And Inclusive Planning
Paul Swart is Executive Mayor at Cape Agulhas Municipality.